While most of our tiles are raw, we have recieved a few lines from our newest production facility which were pre-treated with wax. While this is the norm in many parts of the world, it is incompatible with our NanoSealant for raw tiles, and requires special instructions. You should have been informed before ordering your tile, but if you can't recall or are unsure, we'd be glad to answer any questions about your order.
After numerous rounds of testing, sealing and attempting to stain group after group of tiles, we've found that DryTreat Stain-Proof Original works the best for our South Beach collection pre-treated tiles. We also have special instructions that ship with your tile: Installation Instructions (Pre-Treated Tile) that includes applying paste wax after sealing.
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DryTreat also has a "Where to buy" tool to find local retailers.
Warning: Do not let your tile contractor choose your sealant. Most of the time they will sell you the brand they happen to carry (more profit for them so it makes sense, right? ) Usually it is the wrong product. They may genuinely think it is the best choice, and for many of the products they install, it probably is. Cement Tile is a specialty product, and requires a carefully chosen sealant. You do not want to discover that the wrong product was used six months after the fact. In those cases your chances of getting good adhesion with the right sealant are slim.
Talk to us about your situation. Depending on the specifics, we can advise you about specialty epoxy sealants for your application.