To our Valued Clients and Partners,
To help prevent the spread of COVID-19, we have implemented measures to provide maximum social distancing in our operations. Below are some of the measures we have taken, and the effects they may have on Villa Lagoon Tile operations.
1) Our staff that can continue operations from home, will stay at home.
This may cause issues with our ability to answer in-bound telephone calls. If our phone goes unanswered, and you have a pressing matter, please email firstname.lastname@example.org, and begin your subject line with "Urgent:". This will allow us to either answer, call you back, or provide an alternate direct-line number to a staff member that can help.
2) We have suspended all walk-in visits to our office or warehouse.
Local clients and partners are encouraged to continue business with minimum contact. Appointments will be made only if absolutely necessary, to preserve the safety of our staff and valued partners.
3) Some of our clients providing essential services have requested we continue operations, and we have confirmed that local authorities agree.
We will continue shipping materials, and should be able to do so during any lockdown periods. This service can allow continued repair of homes, or completion of projects so that people can remain in, or return to their homes.
4) In the event of lockdowns in our clients' delivery locations, please inform us as soon as possible.
We are comitted to working with you through these times. We can hold your shipment until you are able to take receipt. Any storage fees at our warehouse will be waived during this time.
We encourage everyone to stay safe, and practice maximum social distancing. Our hopes and prayers are with you and your families.
VLT's Status During Alabama's "Stay At Home" Order
Governor Kay Ivey and the Alabama Department of Public Health have issued a "Stay at Home" Order effective April 4 through April 30. Under the language of the safety order, Villa Lagoon Tile is considered an "essential operation", primarily as an organization supporting those working and shopping from home.
We serve both retail clients, and the trades. While retail and the trades already have access to free samples (with paid shipping), if you are an ASID or AIA member, or similarly licensed trade working from home ask your salesperson about our new "Working From Home" free shipping offer.
For our local neighbors: walk-in visits are still suspended for safety, but we will happily schedule drive-by pickups. Please call us at 1-251-968-3375.
The Villa Lagoon Tile Family