Villa Lagoon Tile Encaustic Cement Tile Logo

Villa Lagoon Tile | Encaustic Cement Tile

and Ceramic Accent and Reproduction Tile

Call us at 1-251-968-3375 or e-mail to Order

Frequently Asked Questions | Villa Lagoon Cement Tiles

Are cement tiles perfect for everyone ?

No. Some people are better off with a machine made tile. Cement tile have surface imperfections, color variations, and slight color runs. Colors are dependent on the natural pigments and as everything in nature, the color deposits change depending on the source. Cement tiles are flat and soft. They must be sealed. Cement tiles are not perfect and may have chipped edges, nicks and variations in texture or composition.  There are no guarantees made against fine cracks, also known as crazing, that may develop in the tile's surface, it is part of the charm.

What is your minimum order ?

We will accept a minimum order of 70 square feet per order of in-stock cement tile (North America). This minimum is for your entire order of in-stock tile; you may combine varying amounts of different patterns (whole boxes only) to meet the requirement. Custom tile requires a minimum of 110 square feet. For orders over 500ft², please consider calling us about your order. The larger an order, the more practical transoceanic shipping becomes, granting more flexibility with the production facilities available for your project. All tile ships in whole boxes only (please check for your pattern, they range from 10 to 16 tiles per box for 8" tile).

For Europe and the UK, shipping from Morocco, we need a minimum order of 10.25 square metres (in-stock and custom).

Are cement tiles expensive ?

Our tiles are individual works of art and as such, they are a true bargain. When you see an ad for a home for sale in Florida, if they have cement tile, only "waterfront" will rank above "Cuban tile floors" in a list of features. That says a lot.

Generally custom order tile is more economical than in-stock tile. The in-stock tile has the "7-Eleven factor", a convenience which unfortunately adds extra overhead. Made-to-order cement tile runs about $11 to $20 per sq ft.

Our tile floors or walls are an investment with a very high "WOW" factor. You will live with something you love and everyone who walks into your space will say "wow" ...we guarantee it !

Do you have financing options ?
Not directly, but we do accept major credit card payments through PayPal. Also, if you have a PayPal account, you can apply for their "Bill Me Later" service (US Customers only).
What size are Villa Lagoon Tiles ?

The traditional size is 8 in. (20 cm) square. Some patterns are 3, 4, 6, 10, or 12 inches. Hex tiles are very popular right now, with the most standard size also measuring 8 inches between opposite flat sides (about 23cm, or just over 9 inches point-to-point).  We can get bull nose trim, perimeter sanitary skirting and step treads, too. Our tile is easily cut on a standard wet-saw with a diamond blade. Special shapes are a possibility also, for big commercial jobs.

How thick are your cement tiles ?

Our 8" tiles are approximately 5/8th inch thick (16mm). 10" and 12" tile may be up to 3/4" thick. We can order thinner tiles for walls and ceilings. Yes, some people have actually used them on the ceiling !

How long will it take for me to get my tiles if I order ?

If it is in stock tile, we ship right away. Stock tile usually ships from Alabama depending on the pattern. Average size, custom orders are approximately 8-14 weeks, depending on the collection. Custom tile is made to order for you, shipped to Texas or Miami and then trucked to you from there.

May I order a sample tile to see how it really looks in person?

Yes. We have many of our tiles on hand and can ship you a sample, see here for ordering samples. We can have a custom sample tile made too.

How much do they weigh ?

About twice what an ordinary porcelain tile weighs. An 8" tile is about 3 lbs, 10" tiles are about 7 lbs.

How are Villa Lagoon Tiles shipped ?

The tiles will be boxed and secured to wood pallets and delivered to you by "common carrier" ...freight trucks. We will assist you with setting up the freight delivery. We get several quotes at the time of shipment and go with the best choice. Residential delivery is always higher than a commercial address. Lift-gate service adds a premium that is not required for loading dock deliveries. Freight delivery is CURB-SIDE. You will have tracking information and the truck company will call to schedule the delivery, so you make arrangements to get your tile from street-side to where you want it. The freight drivers do not perform this service.

Cement tile should always be stored in a dry and covered environment. If the tiles come in contact with any liquid when the tiles are still in the box, the surface finish may be damaged. This can be caused by the liquid itself or by the cardboard boxes staining the tiles. A cement-based product may have some efflorescence. Keep your tile completely dry until it is installed

If you have a big job we can ship directly to a nearby port in a container. Figure about 6500 sq ft of tile per 40" container.

Do you ship to my country (beyond the USA) ?

Because we work with tile makers in several countries, we can ship world-wide. It is not always practical to send small orders on long distances though. We do have well organized delivery to all of Europe for orders over 10.25 square meters. If you are outside the US, Canada, and Europe, please call 1-251-968-3375 or email With some information about your project's size, location, and schedule, we can find the best match for your needs.

Can these tiles be used around pools and on patios ?

Yes , we can recommend proper sealants to allow the use around pools and outdoor areas. We can recommend anti-slip finishes.

Are Villa Lagoon Tiles frost proof ?

Yes, as far as we can determine. Read about our testing here. Just make sure that they are set into a bed of solid mortar mix (Thin-Set) and no pockets of air are underneath into which water could run and freeze and expand. We offer no warranty on tile installations. Read more.

Can I use your tiles for a kitchen backsplash ?

Certainly. Just seal them well. And remember a 70 square foot minimum order on stock tile, 110 square foot minimum on custom tile. 10.25 sqM on European orders minimum. If your backsplash project is not that large, consider adding an accent wall, foyer, or bathroom project.

What rooms are cement tile used in ?

Because of the elegant design options, cement tiles are one of the few tiled surfaces that looks good in formal settings like living rooms and dining rooms. The ease of care makes them a great choice for dining rooms as well. In tropical countries, cement tiles are often used in every room in the house. They are also perfectly suited for foyers in period homes.

Are cement tiles a good choice for radiant heating flooring systems ?

Many people have used cement tiles with radiant heat systems. Just be sure everything is bone dry before you turn on the heat. We have no control over tile and radiant heat system installations so no warranty is offered. If the heat is turned on when residual moisture is present we have seen floors experience spalling. Use at your own risk.

Are the colors accurate on my monitor's screen ?

Maybe. Every monitor is different and it is impossible to have everyone seeing the same colors at the same time. We can even see a difference from screen to screen here in the office. Order color chips or a sample tile so you can see the truest representation of the rich colors you can expect from cement tile.

May I order a custom design or custom colors ?

Yes. Use our online tile design tool which has many of our patterns or email us and we can send you a black and white line drawing for you to color. You will need to furnish us with a line drawing for a custom pattern.

How do I install Villa Lagoon Tiles?

See our page on this subject.

Can I install cement tile on a wood floor ?

Assuming that your floor joists are sufficient and not flexing, you can install tile on a wood floor if you first put down a cement backer board like you would do in a shower behind the tile. Your installer can use Wonderboard, HardiBoard, or other dimensionally stable fiber/cement wall boards. Magnesium Oxide sheets are also recommended.

Can you show me how Villa Lagoon cement tiles are made ?

Yes, see the short videos on our How Cement Tiles are Made page.

Will you help me design a tile rug design for my floor ?

We can make suggestions only. We recommend you obtain the services of an interior designer.

Can you tell me how many tiles to order from my project ?

No, we leave that up to you or your tile contractor to calculate. We do not do 'take-offs' on architectural plans.

Are Villa Lagoon Tiles the same as Cuban Tiles ?

Yes they are. Many years ago cement tile was imported from Cuba, and was very popular in southern Florida. This type of tile came to be known as "Cuban Tile" in that region. In the Merida and Yucatan area they are known as "Pasta Tile".

Are Villa Lagoon Tiles hydraulic cement tiles ?

Yes they are. They are pressed with hydraulic presses while in the mold and before they are water cured and aged.

Are Cement Tiles fired in a kiln ?

No.  Because our tiles are cement, and not ceramic, there is no need for energy-intensive kiln firing.

Why don't more people use this kind of flooring in the USA ?

Encaustic tiles were made in the USA in the early part of the 20th century. You will find them in stately homes and government buildings, especially in California and Florida. When new-fangled linoleum was introduced, people got all excited and wanted to go modern. The cement tile factories in the USA closed. In the Florida area, this kind of tile continued to be imported from Cuba. People still call it "Cuban Tile" in Florida. The trade embargo with Cuba put an end to Cuban imports. Now certain artisans are working hard to re-introduce this marvellous 'green flooring' to the USA.

Can old cement tile floors be polished or restored?

Your best bet is to contact a good marble floor restoration expert.

If I end up needing extra tiles can I get them ?

Order carefully and allow for extras as any additional small order is going to be expensive and may not match well. A minimum of 10% is recommended on residential jobs and 15% on commercial jobs.

Are your tiles like the ones we have seen in Europe and Latin American countries ?

Yes, they are the same, made the same way, since the 1800's. Cement tiles are often used in elegant public buildings as well as homes and restaurants. See our photos of antique cement tile floors.

Can I design my own tile pattern ?

Yes. It may even be less expensive than you think, just ask!

Where are you located ?

We are in the Football Capitol of the Universe: Alabama. Gulf Shores is on the coast between Pensacola, FL and Mobile, AL.

Can we visit a showroom ?

We invest our efforts into providing the highest quality cement tile at the best prices. We use the efficiencies of the internet for sales, rather than trying to maintain an expensive network of showroom floors. Luckily though, we ship a large volume of cement tile for commercial projects... restaurants, hotels, lounges, retail shops, and more. We now maintain an installation map of establishments around the world where you can enjoy fantastic products and services while viewing the enduring beauty of Villa Lagoon Tile cement tile in the wild! Click here to visit our map on Google.

How do I place my order ?

Simply call us during normal business hours (US Central Time zone) or e-mail any time. If you're in a hurry and have already selected the minimum 70 square feet for in-stock orders, you can help by being ready or e-mailing ahead with your desired patterns/amounts, and destination. It can speed the process by providing your shipping address as soon as possible, as well as letting us know whether it will be a commercial delivery (you have a loading dock or forklift present) or residential (delivery truck will need a lift gate). With your order and address, we can obtain freight quotes, and prepare your invoice.

To discuss your project, obtain samples, or order, please call 1-251-968-3375 or email

Alabama Football Champions Roll Tide !!

Villa Lagoon Tile is not responsible for any erroneous installation, misuse, or damage caused by the direct or indirect use of the content of this website. Please consult professional installers.

What does tessellation mean ?

See our special page about tessellation.


Scroll Down
For More!